Ask for a review on WhatsApp, right after the purchase
The customer rates, writes a comment and attaches a photo without leaving the chat. You read every answer in your panel, worst rated first, and reply before a bad experience turns into a bad review somewhere else.
One form, four answers, zero friction
The form opens inside WhatsApp, where your customer already is. That is the whole reason it gets answered.
A rating from 1 to 5
Five options, from "Excellent" to "Poor", answered with one tap. It is the answer that always comes back, even when the customer writes nothing else.
A comment, if they feel like it
An optional free-text box, so a bad rating arrives with the reason attached instead of a number alone.
Permission to publish it
The customer says whether their review may be shown. Nothing is published from here either way: the permission tells you which reviews you may use elsewhere, and the listing marks every row that did not give it.
Up to three photos
Optional, straight from the camera or the gallery. You can turn the photo question off for your form.
From the order to the answer, in three steps
The request goes out on its own, with your own WhatsApp number, as many days after the purchase as you decide.
Connect WhatsApp and turn the automation on
Reviews reads the orders of your Tiendanube store. With your WhatsApp Business account connected, the "Post-purchase review" automation publishes the form in your own account: you pick the questions and how many days after the order the request goes out, and both are settled when you create it.
Your customer answers in the chat
The request arrives as a WhatsApp message with a button. The form opens inside WhatsApp — no app to install, no page to load, no account to create.
You read, moderate and reply
Every answer lands in the panel sorted worst rated first, and whenever there is a chat behind it you get a link to that buyer's conversation to reply right away.
The unhappy customer, first on the list
The listing is built to be acted on, not admired: it answers who was unhappy and how to reach them right now.
- Worst rated first inside a date window, so the unhappy customer is the first thing on screen
- Filters by rating, product, moderation status and whether somebody attended it already
- Approve or reject each review, and each photo on its own
- A 4 or a 5 whose author allowed publishing arrives already approved; every lower rating waits for you
- Rejecting a photo deletes the file for good, and the screen says so before you do it
- Approving marks a review as ready — nothing is published to your store from here
Say thank you with a coupon, if you want to
Off by default. When you turn it on, we create a coupon in your Tiendanube store and send it in the same chat to whoever answers. If the store turns one down, the customer is thanked anyway and no coupon is promised.
- A percentage, a fixed amount or free shipping
- Your own validity, minimum purchase and daily cap
- One coupon per customer, with a waiting period you set
- The coupon is for answering, never for a good rating
Find out what your customers think while you can still fix it
Reviews on WhatsApp: your own number, your own form, every answer in one listing.
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