Frequently asked questions

TITANPush is a platform designed to help ecommerce stores sell more, with data and artificial intelligence at the center of the shopping experience. Based on user behavior, TITANPush lets you drive traffic, personalize the on-site experience, and re-engage people who have already visited the store, delivering relevant, consistent experiences at every stage of the sales funnel.

Everything works together in a single platform, turning data into concrete actions that improve conversion, retention, and sales. It is the brain and engine that takes your store to the next level.

Using TITANPush helps you grow in a simpler, more efficient, and more profitable way, by unifying your entire ecommerce strategy in a single platform.

• Unification and consistency: data, audiences, and actions work together to deliver consistent, relevant experiences at every stage of the sales funnel.
• Centralized operations and data: traffic activation, on-site personalization, retargeting, and automation—without relying on multiple disconnected tools.
• Action across the full funnel: from attracting new users, to converting them with personalized experiences, to winning them back and retaining them with intelligent retargeting.
• More cost-effective: you reduce operational and licensing costs by replacing multiple solutions with one platform that has a higher impact on sales.

The time to achieve a positive ROI with TITANPush can vary depending on which tools you activate and your ecommerce starting point.

Some on-site features—such as banners, exit pop-ups, browsing history, or product recommendations—often generate clicks and impact almost immediately. Others, such as TITANAds, require more time to learn, optimize audiences, and scale results, so ROI grows more progressively.

That's why we recommend using TITANPush continuously for at least 3 to 4 months, so the data, audiences, and system intelligence can consolidate and you can evaluate real results across the entire funnel.

No. You don't need technical knowledge to use TITANPush. The platform is designed so anyone can activate tools, create campaigns, and see results in just a few minutes. All settings are managed from an intuitive dashboard—no code required.

In addition, we provide step-by-step guides, sales support, and personalized assistance to help you implement it. And our AI Co-Pilot and Autopilot are always ready to help, guiding you with smart recommendations or making decisions autonomously on your behalf.

Yes. TITANPush has direct integrations with leading ecommerce platforms such as Shopify, VTEX, Tiendanube (Nuvemshop), Tray, Jumpseller, and more. With a single click, your integration is active and running. It can also be installed on any website via Google Tag Manager (GTM) or manual code installation.

Yes. TITANPush works on any custom-built website. You can install it easily via Google Tag Manager (GTM) or by manually inserting the snippet on all pages of your site—regardless of the technology it was built with.

TITANPush is integrated through an app on Shopify, Tiendanube (Nuvemshop), Tray, Jumpseller, and more. With a single click, the platform is installed and running.

It can also be installed via a script (code) in two ways: through Google Tag Manager (GTM) or by manually inserting the invocation code on all pages of your site.

Shopify | Tiendanube | Tray | Jumpseller

Behaviors is TITANPush's analytics module. It helps you understand your audience quickly—from a high-level overview down to the most detailed level.

It includes metrics such as:

• Conversion Funnel: the full user journey from visit to purchase, with drop-off details at each stage and the value of at-risk abandoned carts.
• Engagement: interaction metrics such as average time on site, pages per session, bounce rate, and scroll depth by page type.
• New vs. Returning: the share of new visitors versus those who come back to your store.
• Visit Frequency Before Purchase: how many visits users need before completing a purchase, with actionable insights for retargeting.
• Traffic Sources: where your visitors come from (organic, direct, social media, ads, email, GPT/Gemini, influencers), including conversion rate by source.
• Traffic by Device: visit distribution across mobile, desktop, and tablet, with conversion and bounce metrics by device.
• Peak Hours: when your audience is most active, so you can schedule campaigns at the best times.
• Most Visited Pages and Products: the pages and products with the most traffic on your site.
• On-site Search: what users search for on your site, including searches with no results as opportunities to expand your catalog.

All in one place—turning data into decisions to improve conversion and sales.

Customers is the section within Audiences that groups users who have completed at least one purchase in your ecommerce. It helps you identify and segment buyers by purchase behavior, frequency, and value, so you can activate loyalty, cross-sell, and retention actions specifically for people who already trust your brand.

Prospective Customers is the section within Audiences that groups ecommerce visitors who haven't purchased yet but show real intent: they browse products, add to cart, or interact with your site. Identifying these users lets you activate specific actions to convert them into buyers—such as retargeting campaigns, personalized pop-ups, or targeted web push notifications.

TITAN AI Co-Pilot is your ecommerce's intelligent co-pilot inside TITANPush. It analyzes your store's data, audiences, and user behavior to propose concrete actions that directly impact conversion, retention, and sales.

Instead of manually deciding what to optimize or which campaign to launch, the Co-Pilot turns your ecommerce data into actionable recommendations, prioritizing opportunities based on timing and your business's real performance.

The Co-Pilot helps you improve content, personalize the on-site experience, activate retargeting, and scale traffic acquisition—always guided by real data and audiences, not assumptions. Every suggestion is designed to reduce friction, speed up decisions, and maximize results.

TITAN Autopilot is the autonomous mode of TITANPush's AI. When enabled, TITANPush's AI makes decisions on its own based on your ecommerce data—without manual intervention.

While the Co-Pilot suggests actions for you to approve, Autopilot executes them directly, optimizing campaigns, segmentations, and experiences in real time based on user behavior and your business performance. It is a module in constant evolution; today it helps with assisted setup and customizations.

Themed Campaigns is a TITANPush module that helps you create complete campaigns using all platform tools, enhanced by AI.

Choose a theme—such as Halloween, Black Friday, Christmas, or any special date—and TITAN's AI will automatically propose a banner, a pop-up, web push notifications, and more, all aligned with the campaign's look and message. It's the fastest way to launch an end-to-end campaign without configuring each tool separately.

They are preconfigured rules that, when a specific condition is met, automatically trigger WhatsApp messages you've prepared in advance. This lets you communicate with customers at the right moment, with no manual intervention.

Examples of automations:

• Abandoned cart: if a user adds products to the cart and doesn't complete the purchase, they receive a WhatsApp message reminding them about their cart.
• Post-purchase (thank you): after a purchase, an automatic message is sent with thanks, shipping information, or a satisfaction survey.
• Post-purchase (review request): after a purchase, an automatic message is sent asking the customer to leave a review.
• Welcome new subscribers: when a user registers or subscribes, they receive a welcome message with a discount coupon.
• Reactivate inactive customers: if a customer doesn't visit your store for a defined period, they receive a message with a special offer to bring them back.
• Back-in-stock alert: when a product the user was interested in is back in stock, they are notified automatically via WhatsApp.
• Price drop: when a product's price drops and the user asked to be notified, they receive an automatic message.

Each automation is configured simply from the TITANPush dashboard by defining the condition, the message, and the send timing.

TITANAds is our intelligent display advertising solution for ecommerce. It helps you acquire new customers (prospecting) and recover sales (retargeting) by showing dynamic, personalized ads across thousands of websites and apps, as a complement to Meta.

It uses technology that combines DSP + DCO + contextual AI, optimizing each impression in real time according to the user, the context, and the most relevant product.

Our engines automate media buying and handle ad creation, always focused on performance and sales growth.

Web push notifications are a communication channel that lets brands reach interested customers in a simple, direct, real-time way.

These notifications appear on the subscriber's device screen at any moment, without requiring the user to be browsing the web or having the brand's app installed.

One of the biggest reasons to use this channel is that it lets you communicate with customers even when they're not on your site—and bring them back.

You can create manual campaigns to highlight something specific (offers, launches, news) and/or let AI work for you by triggering automated retargeting campaigns that remind each visitor about the products they viewed.

This feature is exclusive to Tiendanube (Nuvemshop) customers. It lets you apply discounts in an easy, practical, and strategic way for retail or wholesale purchases.

Within the Retail module, you can create promotions such as:

• Discount on cart subtotal
• Buy X, Pay Y
• Progressive discount by quantity
• Discount on the second unit
• Gift in the cart
• Promotions by UTM (email campaigns or other ads)
• Fixed price promotion
• Mix and match / "combine and save"

The Wholesale module lets you create customer-level promotions that apply to the whole cart or to specific categories. You can also perform an intelligent, automatic import of customers into categories/promotions using Tiendanube's custom fields solution.

It's a tool that shows users their history of products they've viewed on the brand's site. There are three ways to display this tool on the site: List, Carousel, or Pop-up.

The pop-up is shown when a user returns to the site, displaying the last products they visited. This takes the customer straight back to their purchase intent.

A floating bubble can appear and open the list of last viewed products, while the carousel can be embedded directly in your site so the user sees it naturally while browsing the pages where it is displayed.

You can choose on which pages the history bubble appears, as well as colors, text, and the look and feel of the pop-up or list.

We also offer an option that integrates directly into your site's HTML so you can fully customize the placement and design of the browsing history to fit your needs.

Days, weeks, or even months can pass, but when the customer returns to your site, TITANPush recognizes them and personalizes the experience by showing the last products they visited—resuming purchase intent right where they left off.

This tool shows your customers the products most viewed by your site visitors, highlighting shopping trends.

You can use our floating bubble template or integrate "Most Popular" directly into your site. You can also choose the style and typography of product cards, decide which pages the bubble appears on, and customize the tool via HTML.

This feature is our product recommender. It shows a dynamic list of recommended products on the product page—meaning each customer sees a list built uniquely for them, and for each product they view they will see a different list.

This functionality uses machine learning that learns from user behavior and product views to build recommendations and continuously improve these lists.

Pop-ups are windows that capture a visitor's attention. Whether your customer is trying to leave, browsing the site, or after a set time, the tool lets you show a highly relevant message that guides them toward an action.

You can customize your pop-up to the maximum: set titles and colors, add an image, and choose the typography that best fits your brand. You can also configure them directly with HTML or ask the Co-Pilot to help you create them with AI.

In addition, pop-ups can be created with prompts: simply tell TITAN's AI what you want, and it will build the pop-up according to your natural-language instructions—no design or coding needed.

Banners let you communicate messages through customized banners across different parts of your site. You can have multiple banners live at the same time on different pages, each with its own message.

It's an agile and versatile tool to communicate can't-miss offers or simply display an informative, relevant message to 100% of your site visitors.

You can customize your banner: define titles and colors, add an image, and choose the typography that best fits your brand. You can also configure it directly with HTML or ask the Co-Pilot to help you create it with AI.

In addition, banners can be created with prompts: simply tell TITAN's AI what you want, and it will build the banner according to your natural-language instructions—no design or coding needed.

It's a bubble that lets you show WhatsApp and Messenger contact channels directly on your site. You can easily enable two contact platforms your customers already use so they can reach out with questions.

In just a few minutes, you can set up this contact channel by defining the bubble position and configuring where and when it appears. You can also specify days and hours.

Linkpage is a fully customizable microsite to organize your company's channels in a single place. You can add links to payment methods, contact channels, online courses, social networks, and more.

Customize 100% of your content: define colors and fonts and add icons. You can also choose the display order. And you can ask TITAN Co-Pilot to help you generate copy with AI.

Once setup is complete, you'll have a unique link with your site name—ready to use. Finally, you can see how many clicks each link received.

The trial period ends once 30 days have passed since the account was created. The amount to be billed always depends on the number of website visitors reached during the current 30-day period.

Important: TITANAds has a separate cost associated with media ad spend. In addition, WhatsApp Automations have a per-message cost that Meta charges directly, independently from the TITANPush subscription.

TITANPush pricing is based on the number of unique visits a website receives over a 30-day period. We offer three plan tiers—Entrepreneur, Professional, and Elite—that adjust to your company's needs. After the 30-day trial, the subscription will be charged automatically using the payment method registered on the platform.

We also offer annual plans with a 25% discount.

Important: TITANAds has a separate cost associated with media ad spend. In addition, WhatsApp Automations have a per-message cost that Meta charges directly, independently from the TITANPush subscription.

To get a quote, visit our plans section, where you can enter an estimate of how many users visit your site and see the corresponding price for each plan.

We accept credit cards for the Entrepreneur and Professional plans, which you can pay online.

For Elite plans, we also offer the option to pay via bank transfer.

There are no hidden fees or surprise charges in TITANPush.

You only pay for the plan you choose based on your monthly unique visitors, as described on the plans page. This includes access to the platform and the corresponding features.

The only possible additional cost is the ad budget you decide to allocate to Ads campaigns, which is completely optional and defined by your goals and budget. That spend goes directly to advertising channels—not to the TITANPush license. Additionally, if you use WhatsApp Automations, Meta will charge you directly for each message sent.

In short, you pay for your ecommerce's real usage with clear, predictable costs, keeping full control of your investment.

Your plan will automatically be updated based on the number of unique visitors your website receives each month, and we will charge the payment method previously provided.

You can cancel your subscription from Administration > Payments in your platform, or by emailing us at info@titanpush.com to request cancellation.

In this case, cancellation can take up to 48 business hours to be processed.

If you couldn't find the answer you were looking for, you can contact us directly by emailing info@titanpush.com. Our support team will be happy to help.

TITANPush provides support and guidance tailored to the plan you choose, so you can make the most of the platform from day one.

• Entrepreneur plan: includes technical and sales support with response times within 24 business hours—ideal to get started and operate autonomously.
• Professional plan: offers priority support with responses within 3 business hours, plus technical assistance and consulting hours to help you optimize usage and get better results.
• Elite plan: provides immediate, personalized support, continuous guidance, and strategic assistance, including technical support and dedicated consulting based on your ecommerce needs.

Yes, you can use TITANPush. Web push notifications require secure connections via HTTPS. If your website does not support HTTPS, notifications will be sent from a custom subdomain hosted on TITANPush servers.

At TITANPush, we take privacy and data protection very seriously. Our platform is designed to minimize exposure of personal information; in general, we do not store data that can identify an individual person.

In addition, to follow privacy best practices and handle data-related requests, we provide a formal channel to:

• Request information associated with an account/customer
• Request data updates or deletion/removal for a customer

To start any of these processes, you can email support@titanpush.com.

Note: TITANPush manages data at the customer/account level. We do not intentionally manage "direct personal data" of individual people, except for name/surname and phone number that may be used within the WhatsApp module (automations).

Implementing TITANPush is fast and does not require technical resources.

Basic installation takes just a few minutes through a simple integration with Shopify, VTEX, or Tiendanube (Nuvemshop), with no custom development required.

Once installed, activating each tool takes about 5 minutes on average, so you can start using the platform progressively based on your goals and schedule.

You don't need a dedicated technical team: TITANPush is built for marketing, ecommerce, or business teams to operate autonomously, with simple configurations.

From the platform, you can see how your audiences evolve, which tools are active, and how they directly contribute to business results.

Key metrics you can present include:

• Audience formation and evolution: size, growth, and user distribution across each stage of the sales funnel.
• Impressions: number of exposures generated by each active tool (banners, pop-ups, recommendations, push, ads).
• Clicks: real user interactions with each action, helping you evaluate engagement and relevance.
• Influenced sales: revenue attributed to actions activated in TITANPush, showing their direct contribution to commercial results.

For Elite plans, we also offer custom reports and IT team support.

There are no known risks associated with installing TITANPush. Implementation is designed to be safe and low-impact:

TITANPush's script loads after the site finishes loading, so it does not block initial rendering. This helps ensure it does not affect performance or slow down the main page load.

As a general best practice, it's always a good idea to test changes first in a staging/test environment, but we have no reports of negative impacts associated with standard installation.

The difference is integration, consistency, and a specialized focus.

TITANPush is built for ecommerce—designed by ecommerce experts—where data and AI play a central role in every decision.

Instead of using multiple disconnected tools, TITANPush centralizes everything in a single platform:

• Unified behavior, audience, and results data
• AI applied to personalization, prediction, and automation
• Coordinated actions across every funnel stage
• Built-in measurement that connects efforts to real outcomes

This enables better decisions, lower operational costs, and consistent experiences—something hard to achieve with point solutions that are not designed specifically for ecommerce.

Building an internal solution similar to TITANPush requires a high cost in time, resources, and focus.

Developing activation, personalization, audiences, measurement, and automation tools requires dedicated technical teams, continuous maintenance, and ongoing evolution to adapt to market and user behavior.

For most ecommerce companies, that effort means diverting resources away from the core business: selling better, optimizing operations, and delivering great customer service.

With TITANPush, you get a proven platform that is constantly improving and ready to use—bringing together data, AI, and growth tools without having to build or maintain an internal solution.

In short, TITANPush helps you move faster, reduce complexity, and stay focused on what matters: growing your ecommerce—without taking on the costs and risks of internal development.

Yes. TITANPush provides APIs that enable advanced, custom integrations based on each ecommerce's needs.

This allows you to connect TITANPush with other systems, send or receive events, work with audiences, metrics, or specific actions, and extend the platform beyond standard configuration.

While most customers use TITANPush without any development work, APIs are available for teams that require greater flexibility, custom integrations, or more advanced flows—especially on the Professional and Elite plans.

No. TITANPush is designed to be simple to use, but powerful in capabilities.

The platform combines traffic activation, on-site personalization, audiences, retargeting, and automation in one solution, with data and AI as the core.

You can start by enabling a few tools and scale progressively, without changing platforms or adding unnecessary complexity.

Simple to implement, robust in impact.

TITANPush scales with your business.

As your traffic, audiences, and needs grow, you can activate new tools, automations, and more advanced strategies without migrations or external integrations.

From early-stage stores to high-traffic ecommerce operations, TITANPush supports operating the full funnel with consistency and control.

For these tools to work properly on your site (Most Popular, Browsing History, Recommended, retargeting), your pages need the necessary tags so TITANPush can automatically identify which URLs correspond to a product and its components (image, title, price, etc.).

The most common are Open Graph tags:

<meta property="og:type" content="product" />
<meta property="og:title" content="product title" />
<meta property="og:image" content="product image URL" />
<meta property="og:price:amount" content="product price" />
                

If you're not sure whether your site includes these tags, we can help you verify it and also evaluate custom alternatives for Elite plans.